Description
IGNOU BRL-103 Solved Assignment English Medium 2026-27
TUTOR MARKED ASSIGNMENT (TMA)
Course Code : BRL-103
Course Title : Store Operations
Assignment Code : BRL-103/TMA/2026-27
Coverage : All Blocks
Maximum Marks: 100
Attempt all the questions.
(A) Short Type Questions
1. a) Explain the scenario of a retail store in India. (10)
b) Why is a store operations floor walk is an integral part of store operations?
2. a) Define the terms customer and consumer and explain them with an examples.
b) Describe different types of retail customers.
3. a) Discuss the importance of human resource management in Retail. (10)
b) What are the different sources of potential candidates?
4. a) What are the advantages and disadvantages of having a centralized (warehouse?
b) Explain the process of calculating GMROI.
5. a) Define space planning concept. What process must be followed for well-defined space planning.
b) Explain the concept of “Space Mix”.
6. a) Whatare the three categories of assets? Explain. (10)
b) Explain the different methods of calculating depreciation values.
7. a) Explain the purpose and benefits of Standard Operating Procedures. (10)
b) Explain the Transactions Drivers and their significance in retail.
(B) Essay Type Questions
8. What do you understand by the term cashiering? Explain the various qualities of a good cashier with the help of an example.
9, Write the benefits of the offline and online integrations? How Ecommerce or online business changes the buying habits of the consumers? Explain with example.



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