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DIPLOMA IN BUSINESS PROCESS OUTSOURCING – FINANCE AND ACCOUNTING (DBPOFA)
(DBPOFA: Semester 2)
For January 2023 Re-registration session
For July 2023 Re-registration session
Course BPOI-006: English Communication/ Communication Skills
Max Marks: 100 Weightage in TEE: 20 % Pass marks: 40%
Answer all questions.
1 Read the passage given below and answer the questions that follow:
Punctuality is a necessary habit in all public affairs of a civilized society – Without it nothing could ever be concluded, everything would be in a state of chaos. Only in a sparsely populated rural community is it possible to disregard it. In ordinary living there can be some tolerance of unpunctuality. The intellectual, who is working on some abstruse problem, has everything coordinated and organized for the matter in hand. He is therefore forgiven, if late for the dinner party. But people are often reproached for unpunctuality when their only fault is cutting thing fine. It is hard for energetic, quick-minded people to waste time, so they are often tempted to finish, a job before setting out to keep an appointment. If no accidents occur on the way, like punctured tyres, diversion of traffic, sudden descent of fog, they will be on time. They are often more industrious, useful citizens than those who are never late. The over-punctual can as much be a trial to others as the unpunctual. The guest who arrives half an hour too soon is the greatest nuisance. Some friends of my family had this irritating habit. The only thing to do was to ask them to come half an hour later than the other guests. Then they arrived just when we wanted them.
If you are catching a train, it is always better to be comfortably early than even a fraction of a minute too late. Although being early, may mean wasting a little time, this will be less than if you miss the train and have to wait an hour or so for the next one. And you avoid the frustration of arriving at the very moment when the train is drawing out of the station and being unable to get on it. An even a harder situation is to be on the platform in good time for a train and still to see it go off without you. Such an experience be fell a certain young girl the first time she was travelling alone.
She entered the station twenty minutes before the train was due, since her parents had impressed upon her that it would be unforgiveable to miss it and cause the friends with whom she going to stay to make two journeys to meet her. She gave her luggage to a porter and showed him her ticket. To her horror he said that she was too hours too soon. She felt in her handbag, for the piece of paper on which her father had written down all the details of the journey and gave it to the porter. He agreed that a train did come into the station at the time on the paper and that it did stop, but only to take on water, not passengers. The girl asked to see a timetable, felling sure that her father could not have made such a mistake. The porter went to fetch one and arrived back with the stationmaster, who produced it with a flourish and pointed out a microscope ‘o’ beside the time of the arrival of the train at his station. The little ‘o’ indicated that the train only stopped for water. Just at the moment the train came into the station, the girl, tears streaming down her face, begged to be allowed to strip into the guard’s van. But the stationmaster was adamant; rules could not be broken. And she had to watch that train disappear towards her destination while she was left behind.
a. Why is punctuality a necessary habit?
b. Why is the intellectual forgiven if he is late?
c. Who does the writer refer to as ‘industrious useful citizen’?
d. How did the writer deal with the ‘over punctual’ friend?
e. What request did the girl make to the guard and why didn’t he oblige?
2. Write these words in the contracted from: 15
i I am
ii She is
iii We are
iv We have
v You have
vi I would
vii You would
viii Do not
ix Are not
x Should not
xi Should have
xii Need not
xiii It is
xiv That is
xv He is
3. Please see the following table:
Foreign words Origin Meaning
1 ad hoc Latin unplanned
2 ad infinitum Latin Endlessly
3 bete noire French something that you hate or find annoying
4 bona fide Latin genuine or real
5 carte blanche French complete power to do exactly as you wish
6 faux pas French socially embarrassing action or mistake
7 status quo Latin situation that exists at a particular time without any changes
8 rendezvous French any type of meeting
9 aficionado Spanish a person who likes a particular sport, activity or subject very much and knows a lot about it
10 chic French very fashionable and elegant
Now complete these sentences with suitable expressions from the above table:10
i She was perfectly dressed and looked very _________________.
ii You will need a ______________ document from your organization stating your tenure of work with
iii Her is an _______________ appointment. She is presently under observation.
iv The Darjeeling tea is regarded by _________________ as the very best in the world.
v If you have no understanding of another’s culture, you could easily make a
_______________________ which could be extremely embarrassing.
vi If you cannot resolve the issue the ______________ will continue.
vii They set up a __________________ at a faraway resort where nobody would disturb them.
viii He was given _______________ to deal with the matter as he found suitable.
ix My particular _________________ is people smoking in public places even after the ban.
x You cannot stay in a foreign country ____________ on a visitor’s visa.
4. Complete these sentences with verbs in the simple present
(First one is done for you): 05
i I walk to office every day.
ii I __________ my house at 8 o’clock in the morning.
iii I ____________ my office by 8.30 am.
iv I ___________ my lunch in the office canteen.
v I ____________ home by 6 pm.
5. Fill in the blanks with the correct form of the verb given in brackets. 10
i The cars ______ parked on the street ahead. (is / are)
ii The carpet ___________ a lot of stains. (has / have)
iii The Trade Union Members’ Meeting ______ being
held in the Conference Room. (is / are)
iv Fifteen years _____ a very long time! (is / are)
v Neither her father nor her mother ______ very tall. (is / are)
vi Either this woman or that man _______ stolen the watch. (has / have)
vii At the party, everyone _______ well dressed. (was / were)
viii Baked beans and toast _____ my favorite dish for breakfast. (is / are)
ix Many children _____ injured in the accident. (was / were)
x Something _______ amiss in this room. (seem /seems)
6. Complete the sentences with who, whom, which, that and to whom: 05
i The receptionist at the desk ………………………. I spoke was very helpful.
ii The hotel has a large conference hall in ………………… workshops can be held.
iii I can give you the name of the HR Manager …………………. I deal with.
iv We drew a short-list of candidates ……………. CVs were very good.
v We’ve got a machine ……………. prints in color.
7. Complete the sentences with the correct prepositions: 05
i All our products fully comply …………………………. international safety standards.
ii We do not rely …………………… rail transport, so our delivery will not be affected by the railway strike.
iii The level of discount we offer depends ……………. the size of the order.
iv Goods may be paid …………………… in dollars.
v I’m confident that we could agree …………………… suitable credit terms.
8. Write a short conversation/ dialogue of about 5 turns on any two of the following: 2×10=20
i) Your grandfather is going to retire on 31st of March 2023. Ask permission from your boss to attend his farewell party.
ii) You are called to deliver lecture on English speaking in a group of students. Write briefly about your speech.
iii) Express your regards & concern for your friend who is leaving your company & do write the response of others too.
9. Write an article on any two of the following: 2×10=20
Power/ Role of Media
Increasing Poverty in India
BPOI6, BPOI 6